Fully Managed IT SupportKeeping your business systems moving
i3Q can provide a fast response and guaranteed service to ensure your systems are always running at their best.
Keeping your IT systems running at their optimal is something that the majority of business do not have time to worry about; you need a fast response when things go wrong and the assurance that whoever you speak to will get you up and running again as quickly as possible.
At i3Q we provide a fast, no nonsense technical support for Servers, Networks, Personal Computers, and Mobile devices running both Windows and OSX. Our key to success is taking the time to really get to know you and your business, working as part of your own team to deliver a dependable, flexible service that grows as you do. Our dedicated support team serve a number of clients from diverse sectors including hospitality, construction, healthcare and financial services.
Our service offering includes:
- Centralised, UK based Helpdesk utilising modern incident tracking systems.
- Remote Support providing a high level of first-time fixes to get you up and running faster.
- Fixed Price Support Plans, providing your organisation with a complete IT department without any hidden costs.
- Proactive and Reactive on-site visits by our fully qualified engineers where required.
- PC / Laptop Software and Hardware Repairs.
- Proactive monitoring to ensure that system issues are resolved before they impact your business.
- Guaranteed response times under an agreed Service Level Agreement with you to ensure you are back up and running as soon as possible.
- Full on-site presence where required.
- Emergency cover for your helpdesk owing to unforeseen circumstances.
- Reporting and trend analysis based on issues that are logged with us.
- Optional 24/7 On-Call service for issues outside of normal business operations.
In addition, there may be occasions where an issue will occur that does not fall in the scope of any services that you may have with us; this is not an issue, and we can provide a fast, no nonsense response for any ad-hoc needs you may have on any elements of your IT infrastructure.