Centralised System Monitoring
IT Systems are now required 24/7 and making sure that they are always available and running at their optimum is something that you don’t want to be worrying about. All clients of i3Q Systems Limited are linked to our central monitoring platform that is constantly scanning many facets of your IT deployment to make sure that both the hardware and software are performing as we would expect. This is running 24 hours a day and providing an up-to-the-minute view of the monitored elements back to us, instantly logging and trying to resolve any problems that are observed.
The majority of issues are resolved by our platform without any need for us to get involved, however where the system cannot resolve a problem it passes a ticket across to the engineering team for follow-up and any further works. All automatic fixes are also logged and we can perform trend analysis to identify any possible underlying issues.
All of this is provided at no extra cost for contract customers and is a valuable element of the service we provide to maintain system availability.